Site - Domains

 

Your site Domains are the URLS for both your Staging and Live sites. You must set your site Domains before publishing your site for the first time.

Most portals start out with the standard domains:

  • Staging: yourorganization.staging.knowledgeconnection.conduent.com
  • Live: yourorganization.knowledgeconnection.conduent.com

    (or older portals: yourorganization.learnercommunity.com)

On your site, instead of "yourorganization", the site would be your organizational initials or name.

The Staging domain is the site where you are able to develop content safe from the public view. 

The Live domain is the site where your learners will access the site and their enrollments, and where you will report on learner data.

You create both your Staging and Live domains in the Staging Admin Dashboard. If your Live site uses a custom domain, then use the Live Admin Dashboard to add or update your SSL certificate.

Site>Domain is available on Staging and Live—but you see it only if you have the Manage Domains admin permission.

If your portal uses Native login (KC's login page that prompts for login id and password) then you must use the native knowledgeconnection.conduent.com (or legacy learnercommunity.com) domain.

However, if your portal uses external login via your own authentication system, then your portal can support a custom domain name (provided that you own it, or have legal access to use it). We recommend that you confer with your IT department if you opt not to use the default domain.

Your IT department would need to create a CNAME record in their DNS server so that the custom domain will resolve to your Live KC site. If your Staging site is XYZ.staging.knowledgeconnection.conduent.com then your DNS CNAME record would point to XYZ.knowledgeconnection.conduent.com

So that you can enable "always on SSL" (which is highly recommended) your IT department would also need to acquire a "wildcard" SSL certificate that covers your custom domain. For example, if your custom KC domain was elearning.yourdomain.com then your IT department needs to acquire an SSL certificate for *.yourdomain.com. View more details in the "SSL Always On" section below.

  • Click on the + button to add a new Staging or Live domain.
  • Enter the Domain Name (URL)
  • Select the Staging or Live environment
  • Select the Default Language for the domain (the languages available are set on the Configuration page)
  • Click the Add and Continue button.
  • Click the Edit button to select the Default Home Page. This is the landing page for the URL. You may choose to set your site's "home" page as the default, but you can choose any page that you want to direct your learners to first.
  • Click the Edit button to select the Enrollment Widget Page. This is the page that your learners will land on any time that they purchase or enroll in a product. You may have multiple pages that use an Enrollment Widget, but you must select one that is the default for accessing enrollments.